Patient Survey 2018/2019

Patient Survey 2018/2019

Patient Survey 2018/2019

For each of the following statements, select the number in the IMPORTANCE row that indicates how important the aspect of the patient experience is to you; the higher the score, the greater the importance. Select the number in the PERFORMANCE row that indicates how The Bosmere Medical Practice’s service compares with the level you expect; the higher the score, the greater the service performance.

3. The appointments system

5. The helpfulness of reception staff

6. The cleanliness of the Practice

7. Your Doctor's care and concern

9. Your confidence in your Doctor

10. The Nurses care and concern

11. Your confidence in the Nurses

12. Being treated with dignity and respect

13. The arrangements for referring you to a service outside the practice

14. Being involved in the decisions related to your treatment

15. Communications with the Practice

16. Overall how would you rate your experience with The Bosmere Medical Practice

The Phlebotomy (Blood collection service)

The Local Commissioning Service provide the Phlebotomy, or Blood Collection Service and have asked us to gather some feedback from our patients that have used the service.