Appointments

Car parking is limited at the practice, so please do not arrive too early for your appointment. If you cannot attend your appointment, please let us know as soon as possible so that your appointment can be offered to another patient. On occasions practices can run late because earlier consultations have taken longer than normal or your doctor has been called out to an emergency. We will offer an explanation when this happens but ask for your understanding and patience at such times.

Appointments are released daily at 8am and 13:30pm. Please be reminded that the Doctors have requested that all patients are triaged by a receptionist before they can make an appointment. This is to ensure you are booked in to see the most appropriate clinician. For example, perhaps you may find another health service more suited to your problem such as the pharmacy or St Mary’s Treatment Centre.

If you are unable to make your appointment, you can cancel your appointment 24 hours a day, seven days a week. Simply fill in our cancel an appointment form.

Text Messaging Service

Missed appointments increase waiting times for all patients.

80% of missed appointments are due to forgetfulness or patients simply feeling better.

To help improve our patient services, we are sending a FREE reminder via Text before your appointment if we have your mobile phone number. Should you no longer need your appointment early cancellation will enable us to provide care to another patient.

If you are not receiving appointment reminders by text please register with us. It couldn’t be easier. Simply provide your details by filling out the form at reception. The day before your next appointment you will receive a reminder detailing the date and time direct to your mobile phone.

Making evening and weekend appointments – giving you more choice

GP practices in this area are making it easier for you to make appointments at times which suit you.

From October, 2017 all practices in south east Hampshire, and Fareham and Gosport – including ours – will take part in a new scheme to allow you to make appointments from 8am to 8pm on week days, from 8am to 4.30pm on Saturdays, and on Sunday mornings.

This extends the normal opening hours for surgeries, which until now have usually run until 6.30pm on weekday evenings.

If you do need to see someone, we will be able to offer you an appointment at your local ‘hub’ location – they are located at Petersfield Community Hospital, Waterlooville Health Centre, Havant Health Centre, Fareham Community Hospital and Gosport War Memorial Hospital. Patients can also ask to book an appointment at Badgerswood Surgery, in Headley near Bordon, on Saturdays.

There, you will be seen by a locally-based healthcare professional – the service is led by GPs but also includes other staff such as nurses, or healthcare assistants. The staff can – with your consent – access your medical records, ensuring a high quality service.

Please note: the new extended opening hours is not a walk-in service – you need to make an appointment.

You can make an appointment by talking to our surgery staff and booking a slot in the normal way, or – if we are closed and you think you need to see someone more urgently – you can call NHS 111 to ask to make an appointment.

For more information, talk to our staff, or see our Question and Answer document.